In the hospitality industry, multiple departments need to cooperate: Front Office, Housekeeping, Food and Beverage. Each includes hourly employees, many of MaidsTEXTwhom have worked closely with each other for years (particularly in a union shop). Relationships can become strained over time, resulting in communication breakdowns and compromised efficiency. Laura MacLeod’s experience as both a social worker and a union hotel employee for two decades gives her the power to understand staff problems and guide employees to appropriate solutions.

Click here for PROGRAM details