Your doormen, greeters, clerks and receptionists exemplify the level of service your business offers. Many of these hourly employees have worked together for several years, and over time communication and cooperation can falter. When employees no longer work cohesively, customers, guests and visitors suffer the results. Laura MacLeod’s history as a union employee for 20 years allows her to speak to your employees using their language. Her social work skills help staff improve interactions and communications.